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Industry · Hospitality & Travel

Data Engineering for Hospitality

Guest 360 profiles, real-time occupancy and RevPAR pipelines, and self-service BI — unifying PMS, booking engines, and loyalty systems into one governed platform.

Problems We Solve

Industry Challenges

Guests are strangers at every property

PMS, booking engine, OTA channels, and loyalty programmes each hold a slice of the guest. We build guest 360 platforms with identity resolution, so a returning guest is recognised — and personalised for — at any property.

Revenue management runs on yesterday

Rate and occupancy decisions made on overnight extracts leave money on the table. We build streaming pipelines that feed RevPAR, ADR, and pickup dashboards with minutes-fresh data.

Every property reports differently

Multi-property groups inherit a patchwork of PMS versions and chart-of-accounts conventions. We standardise into one governed model — comparable metrics across the whole portfolio.

Seasonality punishes rigid infrastructure

Holiday peaks and event-driven surges multiply load. Cloud-native, autoscaling architectures keep cost proportional to occupancy, not provisioned for the worst case.

Proven In Production

Measured Results

360°
Guest profile unification
pms + ota + loyalty
<3min
Streaming latency
proven in production
6h → 15min
Daily reporting
snowflake + dbt + looker
Evidence

Related Case Studies

Customer 360 AI & Personalisation

Identity resolution · ML personalisation at 8M scale

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Executive BI & Self-Service Analytics

Snowflake + dbt + Looker · reporting 6h → 15min

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Questions, Answered

Hospitality FAQ

Which hospitality systems can you integrate?
Property management systems (Opera-style PMS), booking engines, channel managers and OTA feeds, POS, spa/golf ancillaries, and loyalty platforms — through APIs, CDC, or managed file pipelines, normalised into one governed model.
Can revenue managers get near-real-time pickup data?
Yes — streaming pipelines deliver minutes-fresh occupancy, pickup, ADR, and RevPAR to dashboards. Our production streaming work holds end-to-end latency under 3 minutes.
How do you handle guest data privacy (GDPR)?
Consent-aware identity resolution, purpose-based access controls, retention policies as code, and full lineage — the same approach our European banking lineage engagement certified for GDPR.
Can you consolidate reporting across a hotel portfolio?
Yes — a standard semantic layer (dbt) over a cloud warehouse gives every property the same metric definitions. Our Snowflake BI engagement cut daily group reporting from 6 hours to 15 minutes.
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